Terms and Conditions - Last updated: 28/01/2026 These Terms and Conditions (“Terms”) govern your use of the website www.foreverflowersmanchester.com (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms. 1. About Us - Forever Flowers Hire UK Ltd is a UK-based florist providing floral arrangements, including flowers suitable for funerals and memorial services. We hire directly to consumers and funeral directors and do not act directly as a funeral director or funeral services provider. 2. Our Services - We offer floral products that may be used for funerals, memorials, or other occasions. Our service allows customers to arrange floral tributes independently, which may help reduce overall funeral-related costs when compared with purchasing flowers through third parties such as funeral directors. We do not guarantee any specific level of savings, and actual costs will vary depending on individual circumstances, preferences, and third-party pricing. 3. No Funeral Services or Advice - We are not funeral directors and do not provide funeral planning, legal, financial, or bereavement advice. Any information on our website referring to potential cost savings is provided for general information only and should not be relied upon as professional or financial advice. 4. Orders and Payment - All orders are subject to availability and acceptance by us. Prices are displayed in pounds sterling (£) and include VAT unless stated otherwise. Full payment is required at the time of ordering. We reserve the right to refuse or cancel orders in exceptional circumstances (for example, due to supply issues). 5. Funeral Deliveries - Where funeral delivery is requested: Customers are responsible for providing accurate delivery details, including the venue name, date, and time of the service. We cannot accept responsibility for delays or non-delivery caused by incorrect or incomplete information. Delivery times are estimates and cannot be guaranteed due to factors outside our control. 6. Cancellations and Refunds - Due to the bespoke nature of floral hire products: Orders for funeral flowers cannot usually be cancelled or refunded once delivery has taken place. Refunds may be offered at our discretion in cases of fault, damage, or non-delivery attributable to us. Nothing in these Terms affects your statutory rights under UK consumer law. 7. Product Variations - Floral arrangements are subject to seasonal availability. While we make every effort to match designs and colours, substitutions may be necessary. Any substitutions will be of equal or greater value and appropriate to the occasion. 8. Claims About Cost Savings - Any statements on our website regarding potential savings are: Comparative and illustrative only, and Based on general comparisons between direct florist purchases and third-party arrangements. We do not warrant or guarantee that customers will save money in every case. 9. Limitation of Liability - To the fullest extent permitted by law, we shall not be liable for: Any indirect or consequential loss Emotional distress arising from delays or substitutions Any losses resulting from reliance on estimated or illustrative cost comparisons Our liability for direct loss is limited to the total amount paid for the relevant order. 10. Intellectual Property - All content on this website, including text, images, and logos, is owned by or licensed to us and may not be used without our prior written consent. 11. Privacy - Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms. 12. Governing Law - These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.